Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, contact us using email.

Once you have been matched with a family you will free training and background check. These include: 1. Enhanced DBS check with Child Barred list – for this we will require 3 forms of ID and you will be required to show the originals to your family employer Online paediatric first aid training – you are expected to complete this 75 minute refresher course on the essentials before you start your role. It can be completed online and you will have a short assessment at the end. You may also want to take a more comprehensive in-person first aid course. We are happy to recommend a provider and talk to your family employer about supporting you with the additional costs for this. Online Safeguarding childcare course – you are expected to complete this xx minute course before you start your role. It will be completed online. You do not need to complete it all on the same day; you can break it down into chunks that work around your over commitments. You will have a short assessment at the end. ‘Getting off to a good start’ guide –we have worked with an Education expert on a guide to the essentials you will want to cover off in your first couple of weeks in your role. The guide also includes some information about modern childcare philosophies and activity ideas. After 6 months in your role, you will be eligible for an additional training budget. We will work with you to find a training course that suits your needs and interests.

Definitely! You can either create your own blog with powerful blogging interface, or connect to your existing external blog.

You can cancel your subscription anytime in your account. Once the subscription is cancelled, you will not be charged next month. You will continue to have access to your account until your current subscription expires.

Unfortunately, not. We do not issue full or partial refunds.

Yes, you can capture and collect emails directly within email lists with no extra cost, or integrate with MailChimp.

Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, contact us on support@grandnanny.co.uk


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